Account Deletion
ScentPass
Last updated: October 1, 2026
How to delete your account
From the app: open Settings, tap Delete my account, and confirm with Delete account. Your account is deleted immediately and you can keep using ScentPass on that device in guest mode.
By email: if you can no longer access the app, email scentpass.support@gmail.com from the email address associated with your ScentPass account, with the subject line “Delete my account.” Once we verify your request, your account will be deleted within 30 days.
What data is deleted
- Your name and email address
- Your user ID and username
- Your olfactory profile (favorite fragrance families, occasions, signature scent)
- Your fragrance collection (fragrances you own, have tried, or want to try)
- The text of your reviews, which disappears from the public list of reviews
What data is retained, and for how long
- Review ratings: the ratings you gave in your reviews (sentiment, longevity, sillage, season, time of day, and gender) remain only as anonymous contributions to the aggregated community scores of each fragrance. They are no longer linked to you or to any identifier, and they are kept for as long as the fragrance is in the catalog.
- Analytics and crash data: usage analytics and crash reports collected by Firebase are kept according to Firebase’s retention settings and are not linked to your account once it is deleted.
We do not retain any other personal data beyond the 30-day window described above. If you used ScentPass in guest mode (without an account), your profile and collection were stored only on your device, so there is nothing to delete from our servers.
For questions about this process, contact us at:
GanbareLabs
scentpass.support@gmail.com